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We can troubleshoot PC problems, diagnose the fault and repair them either on-site or in our workshop. We advise and inform you all the way through the process on the best way to get your system back up and running.

Areas we cover:       

Fault Finding and Repair

Hardware/Software Installation and Upgrades

PC Setup and Transfer of Files

Network Solutions

Virus Scans and Removal

Laptop Repair and Maintenance

PC Clean up and Maintenance

Training

 

If the problem or service you require is not listed, please contact us.

PC Support no.  07824427483

PC Support e-mail: pcsupport@hyperwaresystems.co.uk                


Prices

General Repair

Onsite£30 for the first hour, then £7.50 for every 15 minutes thereafter

Offsite: £20 per hour

Specific Repair/Maintenance

Operating system install and transfer of files - £39.99
Other software installation - £19.99
Hardware installation - £19.99
Full virus/spyware/malware/adware scan and removal - £49.99
Full PC clean up and system optimization - £49.99

We will always advise you on the most economical solution to your problem

 

Fault Finding and Repair

Has your PC developed a fault but you are not sure what it is or how it occurred?  Is your PC displaying error messages or generally not working as it should?  Is your mouse keyboard or other peripherals malfunctioning? We can investigate your PC and discover what the problem is and, in most cases, repair on-site. Even if your PC will not boot, we will use a number of fault finding techniques to determine what the problem is and suggest solutions or replacement parts to fix the problem.

Common problems:         

·         Blue screen errors / boot errors

·         Corrupt or missing files when booting the system

·         Restarts of system

·         Error messages popping up

·         Software errors / missing features

·         System making strange noises

·         Peripherals not functioning as they should

 

Hardware/Software Installation and Upgrades

We can advise an upgrade to you PC to get it running faster and to keep it up to date for running modern software and games. If a component fails in your PC, it’s likely your PC will fail to turn on or run with limited functionality. We can determine what has failed and give advice on a replacement which we can install and set up for you. Not sure what memory is compatible with your PC? We can advise on the correct memory upgrade, the amount needed and also install it for you. We can also advise you if your current system is capable of running the new Microsoft Vista/Windows 7 operating systems and can carry out this installation for you.

·           Advise on hardware replacements

·           Compatible memory upgrades

·           Hardware upgrades and Installation

·           Upgrade and new installs of windows operating systems

·           Software installation and set up

·           Upgrade of software and system drivers

    ·           Operating system install and transfer of files - £39.99

    ·           Other software installation - £19.99

    ·           Hardware installation - £19.99


PC Setup and Transfer of Files

We offer to set up a new PC system for you and set up the software and your peripherals ready for use. We can install an operating system, adjust settings suitable for your use, set up printers, network and internet settings and install any software that you require. You may have an existing PC that is set up exactly how you want it and are dubious about up grading to a new system because you are worried about losing data and settings. We can transfer all your files, photos, settings, internet favourites/bookmarks and emails from your old system to your new system. If you have accidently deleted something off your hard drive, we can attempt a recovery of the data for you. We can also advise you on the most suitable way for backing up your data.

·           Setup of a new PC

·           Transfer of files, e-mails and settings to a new PC or hard drive

·           Back up of files, e-mails and settings

·           Recovery of hard drive data

·           Back up advise and setup


Network Solutions

We offer a wide range of network solutions to suit all users from homes to small businesses.

    ·           Configuring and setting up routers and switches - £39.99

    ·           Setting up wireless access points - £39.99

    ·           Sharing of network printers/wireless printers - £39.99

    ·           Set up of file and folder sharing - £39.99

    ·           Internet and e-mail set up - £39.99

    ·           Network troubleshooting - £General repair prices

    ·           Prices do not include costs of additional hardware.

         

Virus Scan and Removal

We can investigate your PC and discover what type of infection it has (Virus, Trojan, Malware, Adware etc…). We will also determine which of your files are infected and what the infection actually does. Each infection is different, and each will have a different impact on your system. During the process of getting rid of the infection, some files may have to be deleted (depending on the severity of the infection. Of course before any action is taken, we will advise and discuss with you the best course of action on what to do with these files. You will be kept informed throughout the process whether your files/system can be recovered and cleaned, and the process involved in cleaning the infection.

·          Discovery of infection

·          Clean up of infection

·          Advise on protection and setup of scanning software

    ·          Full virus/spyware/malware/adware scan and removal - £49.99

        

Laptop Repair and Maintenance

We offer

·             Offsite support

·             Replacement keys /keyboard

·             Backlight fixtures

·             HD replacement and transfer of files

·             Cleaning of fans/heatsinks and insides

              

PC Cleanup and Maintenance

We can do a full system check, maintenance and clean up on your system. We can check to make sure that your system is up to date with the latest service packs, software updates and that you are running your hardware with all the latest drivers. Over time your system will become clogged up with old installation files that are no longer in use, temporary files, old registry items and old files that are no longer needed. We can remove all these to improve the performance of your system. We will also optimize the hard drive to provide the optimal performance for the system. If your system is over a year old, there is most likely a build up of dirt and dust in the fans and heat sinks in the inside of your system. This build up can case airflow problems within your case and can result in degraded system performance and overheating issues. We can spring clean your system safely, using dedicated cleaning liquids and a non static dust vacuum to protect your system.

·              Installation of service packs and software updates

·              Optimising hard drive and system performance

·              Removing temporary files

·              Cleaning up of registry

·              Safely cleaning of dust and insides of the system

    ·              Full PC clean up and system optimization - £49.99

 

Training

We Offer

·           How to use Windows operating systems

·           How to use software

·           Peripherals

·           Installation of software and hardware

·          Setting up of e-mail accounts